Frequently asked questions:

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Why can’t I smell my scented candle?​

This one question tops the list!  Many candle owners complain that they can’t smell the fragrance a candle in their room. To identify the problem we asked where and how long was the candle burning?  The majority of our clients responded by admitting that they generally burned candles between fifteen-twenty minutes, in a large room, and because they didn’t smell the fragrance immediately, they extinguished the candle.  First of all, you need to burn a scented candle for a minimum of two hours before judging the fragrance.  Additionally, burn a candle in a small room and then check the fragrance

 

Why are soy candles more expensive than normal candles?  

Soy candles are made of soy wax, which is a vegetable wax produced from the oil of soybeans. Soy wax is natural, biodegradable, has a strong scent throw and comparatively lasts for twice as long as the average paraffin wax candle. The natural properties in a premium quality soy candle is a little more expensive than an average scented candles but they are surely worth the price.

 

How long before my order ships?

We hand pour our candles, so please allow 3-5 days of processing and fulfillment before shipping for most orders. In the event that we have just made fresh product that you added to your order, than the fulfillment time before shipment will be less. This is just a general guideline and your order may ship sooner.

 

Is there a 'local pickup' option, if I am nearby and want to save on shipping charges?

Yes, if you live near Upper Marlboro, Maryland you can choose local. Your other option of course is to order online. Take advantage of our promotions and we can ship directly to you at a very fair price!

 

How can I keep my candles looking their best?

Candles will discolor or fade when they are exposed to intense light for extended periods. We do not recommend displaying your candles for long periods in direct sunlight, fluorescent lighting or other strong illumination. Wax will soften in temperatures over 80 degrees Fahrenheit. Store your candles in a cool, dry place.

 

What kind of Wax do you use?

In summary, we use multiple kinds of soy and coconut wax blends.  See wax information for additional details

 

Do your wicks contain lead?

No, it is illegal.

 

What kind of Wicks do you use?

But in summary, we use multiple kinds of wicks depending on the item.
These include, CD wicks, HTP wicks, and wooden wicks. All have various purposes and benefits ranging from rigidity to keep the wick centered to soot and smoke resistant properties. We do not use ANY lead wicks. Lead wicks have also been banned in the U.S. for many years now.

 

Do I really need to trim the wick?

These are common instructions and good practices for any candle and are meant to prolong a candle’s burn time. A longer wick creates a larger flame, a larger flame melts the wax faster, and the wax melts faster than the wick burns away. So the longer your candle burns, the larger the flame gets, causing your candle to melt faster and faster. Keeping the wick trimmed and burning 4-5 hours at a time slows everything down so you get a longer burn time.

Additionally, burning your candle for 4-5 hours at a time ensures that the wax melts all the way to the edge of the container. The melted wax (not the flame) is what gives off your candle’s scent, so this will maximize your candle’s scent when lit. It will also prevent your candle from “tunneling”, or burning a hole down the center of the candle while leaving a ring of un-melted wax along the inside of the container.

 

What makes an all-natural soy wax candle different?
While paraffin wax is refined from crude oil, soy wax is made from soybeans- a completely renewable resource grown here in the US. Compared to paraffin, soy wax burns cleaner with no petrol-carbon soot. Soy wax also burns slower than paraffin, so soy wax candles also last longer.

 

Why do I sometimes get small puffs of smoke coming from my wick and flame?

This can happen for a couple of reasons. First, make sure to keep your wick trimmed properly as mentioned above. Secondly, constant or random drafts can cause puffs of smoke as well. For example, if your candle is next to a window, door, vent, etc. the drafts will interfere with the flame causing it to dance around and produce smoke. Also, if your candle is located in a place where people frequently walk right past it, this can cause puffs of smoke as well. Unless it is consistent, it’s nothing to worry about.

 

My candle is leaving lots of wax on the sides of the container after burning it. Why?

Each time you burn a candle, burn it until the wax pool reaches the edges of the container,  even if it barely reaches. For most candles, that is about an hour  for each inch in diameter of the container. On average this is around three to five (3-5) hours of burn time depending on the container.  If you do not do this, your candle will get what's called a "memory burn" and it will start to burn down the middle leading to the tunneling effect. 

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