Due to current COVID-19 safety restrictions and shipping delays, please allow 14 business days for all orders to be processed and shipped.  Turnaround time for all large orders is 2-3 weeks with potential shipping delays.

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Our mission and goal is to make every effort to ensure each of our candles is perfect. We take pride in our candles and melts and want you to be completely satisfied with your SOYphisticated Candles by Pam purchase.  If your candle is damaged or not to your expectation, our return policy is outlined in our About Us section, or you can contact us at Pam@soy-phisticatedcandles.com.  Please reference your order number in your email.  We will make every reasonable and professional effort to ensure you, our customer, is satisfied.